In a prepared release Monday, the Macon County Health Department is encouraging residents to answer unrecognized phone numbers, as it may be a contact tracing call. While the MCHD is currently operating from 8:00 a.m. to 4:00 p.m. on weekdays, case investigation and contact tracing calls are being conducted outside of these hours due to the high volume of positive cases and close contacts. Phone calls may be made as late as 8:30 p.m. by staff.
Due to the amount of spam calls, we know many people do not answer the phone if they do not know the number. The Health Department is encouraging community members to answer all calls at this time. Our contact tracers will identify themselves and will call using many different lines and methods.
312-777-1999. The Caller ID for this number will read IL COVID HELP.
217-423-6988 -This is the main number for the Macon County Health Department.
Staff will call with a 217 number using Microsoft Teams.
Private or blocked due to using a personal number.
If you feel uncomfortable or unsure you are speaking to a member of our team, please contact the Health Department by calling 217-423-6988 or emailing livewell@maconchd.org.
As always, if you know you have been exposed to COVID-19, have tested positive or are awaiting test results, do not wait for a phone call to start your isolation or quarantine.
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